Return & Refund Policy

Because Lollistix decals are printed to order, we maintain a limited return and cancellation policy. Please review the information below before placing your order.

Cancellations

Orders may be canceled within 24 hours of purchase.

Cancellation requests received after 24 hours may be subject to a 10% cancellation fee if production has already begun. Orders that have already shipped cannot be canceled.

Please contact us as soon as possible if you need to cancel an order.

Returns

We accept returns of eligible products within 30 days of purchase.

To qualify for a return, decals must be:

• Unused and unpeeled

• Still attached to their original backing paper

• In their original condition

• Free from bends, creases, tears, or other damage

Please contact us before returning any merchandise. Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Decals that have been peeled from the backing paper or applied

• Damaged, bent, creased, or incomplete products

• Custom or personalized designs

• Decals containing a person's name

• Gift cards

• Sale or clearance merchandise

• As-Is products sold at a discount because of a disclosed flaw or defect

• Items returned more than 30 days after purchase

Refunds

Once your return is received and inspected, an approved refund will be issued to your original payment method.

Original shipping charges are not refundable.

Return shipping is the customer's responsibility. If Lollistix provides a return shipping label, the cost of that label will be deducted from your refund.

Example:
Product purchase: $50.00
Return shipping label: $8.50
Refund: $41.50

Return shipping costs vary by location.

What If My Decals Don't Stick to My Wall?

Because wall textures, paint formulas, primers, surface conditions, and environmental factors vary, we cannot guarantee adhesion to every wall and do not issue refunds solely because a decal does not adhere to a particular surface.

Some paints, wall textures, humidity, dust, residue, and other surface conditions can affect adhesion.

If your decal is lifting or will not stay adhered:

1. Remove the decal and lay it face-down on a clean, protected surface.

2. Lightly spray the adhesive side with a low-tack spray adhesive, or apply a thin layer of wallpaper glue with a brush.

3. Be sure to apply adhesive all the way to the edges, where lifting is most likely to occur.

4. Reapply the decal to the wall and smooth it firmly into place.

Use only a light, even application.

Damaged, Defective, or Incorrect Products

If your decal arrives with a printing defect, cutting error, damage, or another issue caused during production, please contact us.

We may request photos showing the problem.

Once verified, we will replace the affected item with the same product at no additional cost.

Please report any production or shipping issues as soon as possible after receiving your order.

Important Wall & Installation Conditions

For best results:

• Apply decals only to properly primed and painted surfaces.

• Wait at least 30 days after painting before installation.

• Do not apply decals to walls with peeling, bubbling, lifting, dampness, or other visible surface problems.

• Make sure walls are clean, dry, and free of dust or cleaning-product residue.

• Test questionable paint finishes or heavily textured walls before ordering a full-size design.

Lollistix is not responsible for damage caused by poorly bonded paint, improperly prepared walls, or unsuitable surfaces.

Gifts

If you are returning a gift and were not the original purchaser, the refund can either:

• Be returned to the original purchaser's payment method, or

• Be issued to you as store credit.

Please contact us before returning a gift so we can provide instructions.